Mcket support
How can we help?
Find the right guidance for your role, or contact the support team when the app does not answer your question. Mcket is operated by SOMAME APP LTD in Ghana.
Support for
Everyone
What Mcket is, where it is available and who runs it.
What is Mcket?
Mcket is a local-commerce app from Ghana that connects customers, independent Captains and local vendors. Customers request market shopping, package pickups and delivery errands, Captains choose suitable requests to fulfil, and vendors manage marketplace items and orders.
Where is Mcket available?
The Mcket apps are available to download in Ghana. Live service options depend on your location and the active Captains and vendors shown in the app.
What is a Mcket Captain?
A Captain is an independent person who uses the Mcket Captain app to review available errands, accept the ones that suit them and complete pickups, purchases and deliveries. Captains were previously called Erranders.
Which Mcket app do I need?
Customers use Mcket, Captains use Mcket Captain and shops use Mcket Vendor. Each app is available on the App Store and Google Play in Ghana. On the App Store, Mcket Captain is still listed under its earlier name, Mcket Errander.
Who operates Mcket?
Mcket is the customer-facing platform operated by SOMAME APP LTD, a company registered in Ghana.
How do I contact Mcket support?
Email support@mcket.com or call +233 20 633 2524. Include your request details, and never share passwords or one-time sign-in codes.
Support for
Customers
Help with requests, tracking and handoffs.
What types of errands can I request?
Mcket supports marketplace shopping, custom local purchase requests, package pickups and delivery errands available in the app.
How do I follow an errand?
After an errand is accepted, use the active order or errand view in the app to follow its current status and available location progress.
Can I choose a Captain?
The customer flow can show available Captain options for a request so you can review and choose from what is presented.
What should I do if there is a problem?
Use the in-app help path or contact Mcket support with the request details. Avoid sharing passwords or one-time sign-in codes.
Support for
Captains
Help with availability, active work and delivery completion.
How do I start?
Download Mcket Captain, complete the requested profile steps and use the app when your account is ready.
Do I have to accept every request?
No. The Captain experience is designed around reviewing available work and choosing suitable requests.
How is a delivery completed?
Follow the handoff steps shown for the errand. QR verification is supported, with a manual code path available when scanning cannot be used.
Where can I see account and balance information?
Use the account area of the Captain app for the balance and transaction information currently available to your profile.
Support for
Vendors
Help with shop setup, items and incoming orders.
How can my shop join Mcket?
Contact Mcket support so the team can confirm the current vendor onboarding process for your shop and market.
What can I manage in the vendor app?
The vendor experience supports shop information, marketplace items, incoming orders and order-status updates.
How do I handle an incoming order?
Open the order in the vendor app, review its items and customer notes, then update the status as it moves through preparation and collection.